3 out of 53 of 5Verified customerSupport and communication
Support was okay but took some effort to get in touch
The support experience was a bit of a mixed bag for me. Sometimes when I reached out for help with the dialer tool, responses came quickly and were quite helpful, guiding me through the solution patiently. But on other occasions, it took longer to get a callback or an email reply, which was frustrating especially when I was in the middle of using the database and wanted quick fixes. I had to follow up multiple times, which wasn’t ideal, making me question how dependable the telephonic support would be in the long run. Still, when they did answer, I felt like they knew their stuff and genuinely wanted to help. So overall, the support was fine but not completely consistent in responsiveness.