Support was okay, but timing made it tricky
So I was using the software mostly during my evening hours, and I quickly realized the support team’s availability didn’t quite match my actual working times. When I needed help with the dialer and database features, I had to wait longer than I hoped for telephonic support. I found some answers in the training and automatic updates eventually helped iron out a few issues, so that saved me time. But honestly, the mismatch between support hours and when I was active made the whole setup process more tedious. Sometimes I felt stuck on small problems that could’ve been solved fast with quicker communication. Still, the sign-up and invoicing went fine and the calling tools worked well once I got everything in place. It just took some extra effort to work around the less convenient support hours, which is why I gave a moderate rating. Hopefully, they improve availability in future.