support was okay, but there was some waiting involved
Looking back at my experience with their telephonic support, I’d say it was generally helpful but not perfect. The people on the phone seemed knowledgeable and tried to assist me with the software issues I faced, but sometimes there was noticeable waiting time before they picked up or got back to me. Also, occasionally I found myself repeating the same problem in different calls because the assistance wasn’t fully cohesive. It felt like they had to re-review my situation over and over which delayed resolution. That said, the quality of communication was good—polite and clear each time. The automatic updates introduced changes that required support calls but helped improve the software in the long run. Their invoicing and payment procedures were smooth, no hiccups there. Overall, if a friend asked me about the support, I’d say it works but expect some waiting and occasional repeated explanations. It’s not frustrating but it’s not seamless either. With that in mind, I’d probably try the software again but hope the support experience gets quicker and more connected for future users.