Support was okay but the timing threw me off a bit
Honestly, the support team was quite reachable during standard business hours, which was good for most of my workday. But sometimes, I needed help earlier in the morning or late evening when I was prepping for my calls, and that’s when it became tricky. They did answer my queries fairly well when they were available, explaining things clearly without rushing me. I tried to set up the database integration myself, which worked okay but needed follow-up calls to fix small errors. I did appreciate how the automatic updates didn’t break any of my workflows, so that was smooth. Still, the mismatch between their available hours and my actual working hours caused a few moments of frustration. I found myself waiting or leaving messages, which isn’t ideal when you’re trying to keep moving. Overall, I’d say they’re helpful but could sync their support times better with user needs like mine.