Support was okay, but the one-time setup felt overwhelming
So, I signed up and was hoping the support would be like a constant guide, but honestly, it felt more like a one-time deal. The initial call to set everything up was thorough enough, and I appreciated the patience during that, but afterwards, I noticed that ongoing support was sparse and kind of hit-or-miss. I called a couple of times with follow-up questions about the dialer and database syncing, and sometimes I was put on hold for longer than expected or got vague answers that didn’t really solve the issues. I get that some help might be limited once you’re past the onboarding phase, but it ended up feeling like I was on my own quite a bit. At least the invoicing and payment process were straightforward, so that part didn’t add to my stress. Still, I wish the support had felt more consistent throughout, rather than mainly present at the start. That’s the part that stuck with me the most, honestly.