Support was okay, but the one clear thing helped me feel confident
I have mixed feelings about the support experience. On one hand, the telephonic support did deliver clear instructions on the database feature, which was really helpful in organizing my contacts effectively. This gave me some confidence that they know their product well. On the other hand, when I needed help with the dialer setup, I found the explanations a bit vague, which left me unsure at times. The onboarding training partially covered the basics but didn’t fully prepare me, so I had to spend extra time figuring things out. Despite these rough patches, by the end of the week, the software performed well enough to get the job done, which matters to me most as a practical user. What stood out clearly was how the database functionality was easy to grasp with their support. So, while the support wasn’t perfect, at least the essential parts worked out in the end, and I felt reasonably confident moving forward.