Support was okay, but the moment it clicked was a bit delayed
So, my experience with the support and communication side of the software was a bit of a rollercoaster. At first, I was fumbling around trying to understand certain features like the dialer and the database access. It took several calls to support before things started to make sense. The support staff were generally helpful, but sometimes answers felt a bit generic, and I had to explain my issues multiple times. The sign-up process was straightforward enough; invoice and payment details were clear, which helped me get started quickly, but the real delay was in fully understanding how to use the tools properly. Eventually, I had a moment where it clicked and I could use the calling tools smoothly, so the effort paid off. But honestly, I think earlier or more targeted training might have sped things along. I appreciate that automatic updates keep things fresh, though sometimes they change things before I fully understand the previous version. Overall, I’m content but would like a faster onboarding the next time.