support was okay but still waiting on next steps
Hey, so I was pretty happy with how they handled the telephonic support because they picked up quickly and were generally polite which is always a plus when you need quick answers. However, the issue I was calling about relating to the database feature updating automatically wasn’t resolved right away which I guessed might happen. It’s fine though because I can manage for now, but I’m not fully confident this means I won’t need help again. On the bright side, the invoicing system didn’t give me any trouble and signing up was clearer than I expected, so those parts went smoothly at least. Honestly, fingers crossed the next time I have to reach out, the solution will come faster because I hate waiting on email responses forever. So in summary, support was polite and helpful with general questions but slow on specific fixes. Let’s see how the next call goes before I decide whether to keep relying on them again or try to problem-solve solo.