Support was okay but still had mixed feelings
When I first contacted the telephonic support, I was a bit unsure about how efficiently my problem would be handled. The support agent listened to my issue patiently and attempted to help me navigate through the database feature that was not updating automatically as expected. The initial call was somewhat slow and I had to repeat some details, but eventually the support clarified the problem and offered a possible workaround which I found useful. Later on, I did experience automatic updates without any glitches which reassured me a bit. However, there was one day when the dialer stopped working briefly and I called support again only to get a delayed response this time. By the end, I felt a reasonable amount of confidence in handling the software myself, but I also realized issues might come up again and support might not always be perfectly prompt. So, if I were to sum up how it went to a friend, I’d say it was an okay experience with both helpful and frustrating moments mixed.