Support was okay but sometimes it just didn’t click
I've used other remote workflow software before, and I expected WFHI’s support to be on the same level or better. The telephonic support was competent enough when they answered, which was usually within a reasonable timeframe. At first, I thought the guidance was really clear and helpful when I was setting up my dialer, which was the moment it clicked for me. But there were times when the explanations felt a bit generic or too scripted, making it harder to get specific answers. Compared to previous experiences, this was a bit of a mixed bag. The auto updates are smooth and I didn’t notice any interruptions, which I liked. I also appreciated that the support team was patient and listened carefully, but sometimes they seemed to miss the exact nature of my problem until I clarified it a few times. No major issues, and I think with some more familiarity I’d get the most out of their help. Still, I do wish the support sometimes matched the clear simplicity of the software itself, which felt easier than the communication at times.