Support was okay but sometimes felt frustrating
I found the telephonic support to be quite helpful on several occasions, especially when I needed quick clarifications about the database feature and the dialer settings. However, I did experience some frustration due to the amount of repetition involved; I was often asked to repeat details or explain my issue multiple times before getting to a resolution. Additionally, there were periods of waiting, both on the line and for follow-up calls, which delayed my workflow. While the support staff were courteous and tried to assist efficiently, the process sometimes seemed disjointed and could benefit from better communication internally. Automatic updates were generally smooth, but I occasionally missed notifications about new features. Despite these hiccups, I continued using the software because of its core functionality, but I would mention to a friend that the support is a bit hit-and-miss and sometimes requires patience.