support was okay, but some parts required more effort

support was okay, but some parts required more effort

So the support was mostly alright, they explained things pretty clearly when I asked, but I had to repeat some questions because sometimes the info was a bit vague. Setting up the database was straightforward though, which was a relief. I appreciated the patience on the calls but felt like the phone support could have been more proactive instead of waiting for me to call back. The dialer worked fine during the week, but needed some tinkering initially. The updates rolled out automatically, so I didn’t need to do much there. Signing up and paying was hassle-free, no surprises or hidden issues which is always good. All in all, support required some effort but managed to get me through it, which felt okay for a 4-star experience.