Support was okay, but slow on callbacks yaar
Yaar, the thing with the WFHI team was thoda confusing. Jab kabhi technical problem aayi, toh main phone uthaaya and called unke support ko. They were generally polite and helpful, lekin response time thoda slow tha. Kabhi reply milti thi turant, kabhi kaafi time wait karna padta tha. Ek baar toh mujhe same query baar baar samjhaani padi because previous calls se clarity nahi thi. Training sessions se accha insight mila tha into how the software functions, par jab product use karte waqt kisi problem ki taraf gaya, toh thoda frustration aaya. The invoicing system toh smooth chal raha tha, aur sign-up bhi asaan tha, toh woh positive side tha. Dialer aur calling tools theek chal rahe the, but overall communication mein better coordination hota toh accha rehta. Matlab, support team ki politeness achhi hai, bas jyada responsive hone ki zarurat thi.