Support was okay but search could be better
When I first started using the software, I was hoping the support would quickly help me find exactly where to go for getting the database set up. The onboarding flow gave a checklist, but it wasn't always clear where each step was located in the dashboard menus. I called the telephonic support to ask about it. While the agents were polite and tried to guide me, sometimes the connection lagged and I had to repeat my question. On the bright side, once I finally got to the dialer set-up, it worked reliably every day during my work hours with no glitches. What surprised me was how the automatic updates sometimes changed parts of the interface without clear notice, which meant occasionally I had to check the new labels or settings afresh. Invoicing and payment were straightforward enough and easy to manage online without delay. Overall, the system had good features, but the ease of finding information and promptness of support could improve so that using the software feels smoother from the start.