Support was okay but response time took longer than expected
Looking back, I appreciate the support I received but it definitely wasn't instant. The team was responsive, but sometimes there was a noticeable delay between my calls and their replies, which slowed down resolving issues with the dialer setup. Over time, I realized that their telephonic support was reliable, just not very fast. The training materials and software updates helped bridge some gaps, but when I needed specific help, the wait felt longer than necessary. On the plus side, the billing and invoicing process was straightforward, so that part was hassle-free. Overall, while I found support helpful, the promptness could be better, especially in busy work phases. This reflection makes me think about improvements in response times which would take the user experience to the next level. Still, I value the team’s efforts and think the platform itself is solid.