Support was okay but ongoing setup not smooth
When I started with the software, the initial setup was somewhat straightforward, so I appreciated that one-time configuration experience. However, the main challenge was the ongoing support, which felt inconsistent. Every time I reached out, the telephonic assistance seemed to vary in quality, and I often had to explain the same issues repeatedly without a clear resolution. What stood out positively was the automatic update feature, which ensured my software stayed current without manual effort. Still, beyond that, the continuous changes and lack of clear guidance became tiresome. The onboarding flow didn’t feel fully polished either; after completing the training sessions, I expected a smoother transition into everyday use. Instead, I faced daily hiccups, particularly with the dialer tool and database syncing, which should be fundamental. The invoicing and payment process was another point where things felt a bit too complex and not user-friendly enough. Overall, while the one-off setup was decent and the updates automatic, the ongoing communication and support aspects left me quite frustrated and lowered my confidence in the tool’s long-term reliability. I hoped for more consistent and proactive assistance, but that was rarely the case.