Support was okay but ongoing help felt limited
I found that the support and communication setup with WFHI had a decent initial burst to help with installation and configuring the calling tools and database, which was helpful. They were responsive with telephonic assistance when I first signed up. However, once the onboarding phase was done, ongoing support for more nuanced questions was less immediate or thorough. The responses sometimes took longer, and I had to reference the training materials repeatedly. This gave me the sense that the setup was weighted more toward a one-off onboarding experience rather than continuous communication improvements. While the automatic updates ran smoothly and didn’t demand much attention, the lack of regular check-ins or proactive guidance left me feeling I might miss out on some functionality I hadn’t fully uncovered. On the positive side, the sign-up and payment process was straightforward enough not to add extra frustration to this. To sum up, the initial support was commendable for the complexity of the software, but the lesser ongoing communication made me wish for a more sustained relationship rather than a one-time setup followed by basic support.