Support was okay but one thing slowed me down
The responsiveness of the support team was generally satisfactory, though I have shared this feedback before and find myself reiterating it yet again. They answered calls and addressed questions, often correctly identifying the issue. Still, where they stood out was at updating the software. Automatic updates had a habit of showing up unexpectedly and causing a brief hiccup in access as the system adjusted. This left me waiting just long enough to be annoyed, especially during peak hours when I depended on the dialer. While the rest of the access steps and database features worked smoothly, this one aspect of timing updates disrupted my workflow repeatedly. It appears that yet again the balance between staying current and maintaining uninterrupted service was a little off. On the plus side, the support did handle these moments fairly quickly once I called, but the waiting itself was a continued source of frustration. This is the main part that stood out during my experience and it definitely influenced my daily routine more than I would have liked.