support was okay but not what i expected; helpful part was the wait times
I honestly thought support would be more responsive based on what they said before I signed up. When I called for help, sometimes it took way longer than I thought to get connected and once I did, the answers were kind of vague. Still, the waiting time before I got through wasn’t too bad, which was better than what I anticipated honestly. Communication was less clear than I was hoping for, and that made it hard to get quick solutions to some of the bugs I faced. Just sort of a letdown given my expectations prior to signing up. Despite all this, the support team’s tone was friendly so that helped a bit. The only part I could really praise was how quickly they picked up compared to my past experiences with similar services. I guess they could improve by providing clearer information—the experience as a whole was more frustrating than I expected.