Support was okay but not very quick — that’s how I’d tell a friend
If I’m honest, the support response times were disappointing for me. When I reached out with issues or questions about how to best use the dialer or update my database, it took longer than I expected to get a callback or thorough answer. They did address the problems eventually, and the help given was accurate and useful, so that’s something I can say was fine. But the delays meant I was waiting a lot, which slowed down my workflow on busy days. I tried using the chat and phone support, but the follow-up wasn’t always timely and sometimes I had to repeat my concerns. It didn’t feel like the best coordination, and that made things frustrating. I would mention this to friends as a point of caution — the support will probably get your issue sorted, but don’t expect immediate gratification. On the plus side, the automated parts of the software such as the updates and backup processes ran smoothly without needing outside help, which helped balance out the slower human responses.