Support was okay, but not quite what I had thought
My experience with support and communication was mixed, really. Initially, I expected quick and straightforward answers to my queries, especially during the onboarding phase. When I reached out by phone, sometimes the assistance was immediate and clear, which was good. But other times, I got answers that seemed generic or unrelated to my specific problems, which was frustrating. The training materials helped somewhat, but I still needed to call support for clarifications. Invoices and payment processes were handled smoothly, matching my expectations there. The automatic updates worked fine, not causing problems. However, the moment when I thought I had resolved an issue by calling support, the solution didn't exactly fix the problem, so I had to pursue it further on my own. Overall, the communication matched some of the expectations but missed others, making it a somewhat inconsistent impression.