Before starting with WFHI, I thought the support would be more proactive and quick to respond, based

Before starting with WFHI, I thought the support would be more proactive and quick to respond, based

Before starting with WFHI, I thought the support would be more proactive and quick to respond, based on some initial descriptions I saw. In practice, the telephonic support was helpful when reached but sometimes slow to pick up or require follow-ups. On the flip side, having direct access to someone who could talk through issues verbally was reassuring compared to pure email support elsewhere. The software itself worked mostly as advertised, but I had mixed feelings about how changes were communicated. I expected more heads-up about interface updates or database changes to avoid disruption. Overall, the support didn’t fully meet the expectations I had before signing up, yet I managed to get what I needed eventually. So it balances out to a medium experience that might improve with time or additional resources.