support was okay but not perfect
When I encountered issues using the call dialer, support was responsive but took some time to fully understand my problem. Their communication was clear, and they didn’t avoid responsibility, which was good. However, the follow-up could have been faster to keep me more in the loop. The training helped me know the basics, but when things went wrong, it felt like the guidance stopped short of actually fixing the problem quickly. Overall, it worked well for my database setup and automatic updates didn’t cause issues, but support could be a bit more proactive next time. I’d tell a friend it’s a decent system but don’t expect instant resolutions every time. The balance between what’s helpful and what falters was noticeable, so it was neither excellent nor terrible in my experience.