Support was okay, but not flawless
I reached out to telephonic support multiple times when the dialer unexpectedly stopped working during our busy hours. Initially, the response was quite prompt and the staff tried to help step-by-step. They guided me patiently through checking the calling tool settings and database connections. However, when the problem recurred a few days later, I found the follow-up less effective and somewhat slow. It seemed that some of the proposed solutions worked temporarily but did not fix the root cause. I also appreciated the regular automatic updates that happened during this period as they claimed to fix bugs, but in my experience, it was a mixed bag. The support team was friendly but sometimes did not have immediate answers for complex issues, so I spent more time figuring out solutions on my own than I expected. The onboarding process was smooth enough, but the software did have a learning curve which made support questions inevitable. Overall, their communication was balanced and professional, but I wish there was faster resolution for persistent problems.