Support was okay but not exactly what I hoped for
I signed up hoping the support and communication would be fast and clear, which mostly happened, but not entirely. When I first had questions about the calling tools and database setup, the telephonic support was reachable and polite, giving me some useful info. However, a couple of times when I needed more detailed help, the responses were a bit slow, and I had to wait longer than I expected to get through. The automatic updates sometimes changed features with little explanation, which made me call in again. The payment and invoicing process was straightforward, though, with clear invoices sent promptly. On balance, the support partly matched my expectations because the basics were covered well, but the depth and speed of communication didn't fully meet what I was hoping for. Because of that, I’m a bit unsure if I would rely on this support again, but I might give it another shot if things improve.