support was okay, but not exactly what I expected
Before starting with WFHI, I expected the support and communication to be very proactive given their focus on remote workflows. While I did get help when I reached out, I found that in several cases I had to initiate calls or messages to progress through certain issues. The telephonic help was polite and patient, which I valued, but the response times sometimes felt longer than I anticipated. The software itself provided automatic updates that were useful, and I liked the general training approach. However, a few questions lingered about setup that I wished were addressed sooner. When talking to a friend about it, I’d say the support is decent and definitely helpful, but I wouldn’t describe it as seamless. It felt like a fair balance between self-reliance and assistance. If you’re comfortable troubleshooting some details yourself but want someone to talk to when stuck, it may suit you. Overall, the communication met most but not all of my expectations going in.