Support was okay but not exactly as expected
When I started using the software, I thought the support would be more proactive based on what I read initially. I called a few times to clarify some setup issues with the dialer and database integration. On the positive side, the staff was polite and eventually answered my questions, though sometimes there was a bit of waiting on the line which made the experience a bit slower. There were moments when the guidance was clear and to the point, but other times the responses were a bit generic and I had to ask for more specific instructions myself. I expected perhaps a more streamlined onboarding assistance or faster callbacks after my emails. However, I will say that the automatic updates have worked well without needing to reach out for help frequently. So, the communication experience matched parts of my expectations but fell short in providing a consistently quick and tailored support experience overall. I hope they can balance this better soon because while the product works, some support refinements would improve user comfort and trust greatly.