Support was okay but not always straightforward to find what I needed
When I was trying to get help over the phone or through online communication, I found that the support was generally okay. Sometimes, I had to look around the dashboard or the FAQ sections quite a bit before I could find answers to my questions. The telephonic support was polite and willing to assist, but not always immediate or deeply helpful for more technical queries. I liked that the updates to the software happened automatically, so I didn't have to worry about that part, but integrating the dialing tools with my workflow took a bit more figuring out than I expected. The onboarding instructions were clear in some areas but vague in others, so I could manage most of the setup but not all. Payment and invoicing were straightforward enough, so I was comfortable handling those on my own. In summary, I'd tell a friend that while the support and communication aren't perfect or flawless, they are sufficient enough to get you by if you have some patience and willingness to dig around yourself.