Support was okay, but not always on time
I remember the moment I realized the support hours didn’t quite match my own working schedule. Initially, I thought calling telephonic support would be straightforward, maybe even something I could rely on during my active hours. But as I tried to get help with dialing tools and some of the database features, it became apparent the support wasn't fully synced with when I usually logged in. Sometimes I had to wait longer than expected for a response or simply couldn’t reach anyone. On the other hand, when assistance was available, the help was fairly competent and friendly, walking me through updates or training queries. The onboarding flow was clear enough that I didn’t always need immediate support, but when I did, these mismatched support hours were a small issue I hadn't anticipated. Payment processes and invoicing were smooth in my experience, which was one less worry. I'm still a bit unsure if your support setup fully fits the needs of people working outside regular office timings like me, though. Maybe it’s a matter of adjusting expectations or finding the right hours to reach out. Either way, the overall communication was decent, but that one small limitation makes me wish the support would adapt a bit more to varied workflows like mine. Hopefully, this can improve so I can get help exactly when I need it.