Support was okay, but more follow-up would have helped

Support was okay, but more follow-up would have helped

I was expecting the support team to provide everything needed during the calls, and in most cases they did respond promptly and clearly. The telephonic assistance matched what I had hoped for, with straightforward answers and a helpful tone. However, what I missed was any proactive follow-up or reminders after the calls to confirm whether my issues were resolved fully. The initial sign-up and onboarding explanation was good, and I felt comfortable navigating the software afterward. Still, without that extra step of checking in, sometimes I was left wondering if I’d missed some details during the conversation. More consistent post-call support would improve the experience a lot.