Support was okay but missing real-time clarity
I expected the telephonic support to be more detailed and proactive than what I experienced. Sure, the basic queries were answered, but often what I really needed was a more thorough walk-through that matched the clarity promised in the training. The updates were automatic, which was handy, but communicating what changed could have been better. When I reached out about some dialer issues, it felt like the support was reactive rather than anticipatory, which was disappointing given my expectations. On the plus side, the invoicing and payment process was handled without hassle, so at least those aspects worked as expected. Still, I wish their communication better matched the initial promises because sometimes I was left explaining my problem repeatedly. Overall, support was average but definitely missing the real-time finesse I hoped for.