Support was okay but missed some key points
My experience with the telephonic support was a bit mixed. On the one hand, the representatives were polite and tried their best to help with my dashboard issues and dialer questions. However, I found myself repeating the same problems multiple times during different calls, which was a bit frustrating. At times, there were long waits before I could get through to someone, making it inconvenient when I was in the middle of using the software. The automatic updates seemed to have helped avoid some glitches, but sometimes they caused confusion, as features changed without much notice. The payment process was straightforward and smooth, with invoicing clear and timely. While the support team was enthusiastic and wanted to assist, I felt a little more detailed communication or proactive guidance would have been helpful. It’s clear there’s a good system in place, but some improvements in efficiency and clarity could make the experience better. Overall, I feel the package is solid though not perfect, and with some tweaks the support could match the quality of the software itself.