2 out of 52 of 5Unverified experienceSupport and communication
Support was okay but missed follow-up details
I contacted telephonic support a couple of times to learn about database access issues and generally about the dialer software. The representatives seemed to listen, but I felt like some important follow-up details were missing after our conversations. I’m thinking maybe the support could include clearer explanations or proactive advice, which I found lacking. It’s not that the support was bad, but I’m unsure if I’d get the same help quickly next time since the answers often felt incomplete. On the bright side, automatic updates do happen seamlessly, so that’s one problem off my plate. Still, clearer communication would definitely convince me to rely on them again for resolving any issues.