Support was okay, but missed faster follow-ups and options
The telephonic support often answered my questions but compared to other services I’ve used, it lacked quicker follow-up responses and alternative communication channels. The onboarding offered some guidance, but I still found myself repeating details I had previously explained. While the support staff was polite and knowledgeable, the process felt slower than I expected, especially for a platform relying heavily on remote workflows. The lack of chat or email support options made it harder to track open issues efficiently. Also, automatic updates rolled out smoothly but sometimes led to confusion about feature changes, which required additional support calls. I appreciate the effort taken but would have preferred a more streamlined communication experience that included faster callbacks or written follow-ups. This would make ongoing training and adapting to new software features less frustrating overall.