Support was okay, but might need help again
I found the support to work well enough when I contacted them, especially with the telephonic help and the instructions for the database use. However, the whole process during onboarding was a bit confusing, and I’m not sure that I grasped everything fully in one go. While the call support answered my questions satisfactorily at the time, I suspect I might need to reach out again in the future just to clarify some points. The automatic updates did not cause me any problems, but sometimes new features feel like they require more explanation than what’s provided in the training. The billing documentation was clear, so no problems there. Overall, the support was decent enough for now, but I’m not certain I feel settled enough not to return with more queries when I’m working deeper into the system.