Support was okay but might need a hand next time too
Comparing my expectations to what actually happened, the support experience with WFHI was fairly average. I was hoping to get quick, clear guidance during the setup and while using the software day-to-day, and for the most part, that happened. The help team was polite and did answer my questions, though some responses took longer than I expected. One thing that stood out was the follow-up calls, which were a nice touch and showed some personal attention. Still, I can imagine needing help again if I run into more complex issues, since some of the explanations weren’t fully clear to me the first time. So while their support met basic expectations, I’m not sure it fully empowered me to troubleshoot independently going forward. It was a decent balance of help and delay, and next time I might prepare for extra assistance again.