Support was okay but less prompt than I expected
My prior experience with remote software support had set my expectations reasonably high for response times and clarity. In this case, the telephonic support was functional but I noticed a difference in how they handled queries. When I contacted them regarding technical questions about the dialer and database, their response was polite and generally helpful, but solutions came after a wait rather than immediately. Compared to what I was used to, this was slower than ideal. The support calls often required multiple follow-ups before an issue was fully addressed, which was somewhat frustrating. On the other hand, the communication was clear and the representatives were patient and professional throughout. I appreciated that the training materials supplemented the support by addressing many basic questions I initially had. However, I would prefer if some issues could be resolved faster so that the support system feels more seamless. Overall, the support met my basic needs but I expected a quicker turnaround based on my experience with other similar services.