Support was okay but left me unsure in the end
I’ve contacted WFHI’s telephonic support multiple times regarding some functionality issues and general questions about the software and training. The representatives were polite and tried to be helpful, which I appreciate. On the good side, they often responded quickly and provided step-by-step instructions, which sometimes resolved my immediate problems. On the downside, I often felt like the answers were generic and didn't dive deep enough to fully clarify my concerns. Rather than gaining confidence in using the platform better, I left a few calls with lingering uncertainties about how to optimize my workflows. It felt like I was explaining the same issues again and again, without getting a solid grasp on the solutions. Invoicing and payments were straightforward, but my experience with support has made me somewhat wary to rely on it heavily in the future. I guess overall, I did get some help but ended up feeling a little tired and still doubtful about a couple of small but important features I was trying to understand.