Support was okay but left me figuring some things out myself
I expected WFHI’s support setup to be more hands-on than it actually was. When I first started using the calling tools and dialer, I thought I’d get step-by-step telephonic help, but often I had to solve issues by trial and error before getting any guidance. The database feature, while fairly decent, didn’t quite match the workflow I hoped for, meaning I had to tweak entries without much proactive support. Compared to what I assumed would be comprehensive training assistance, the onboarding felt a bit light on practical examples, making me rely on self-help resources instead. On the flip side, the sign-up and payment process was clear and hassle-free, and automatic updates were reliable, which helped reduce problems on that front. Priority assistance was available when needed but was sometimes slow to respond, leaving me holding for answers. All told, I’d sum it up to a friend by saying support was ok—useful in parts but definitely not a full guiding hand, so be prepared to figure out some of the software on your own.