5 out of 55 of 5Verified customerSupport and communication
Support was okay but left a lot for me to figure out
Honestly, the support and communication were a bit of a mix for me. I called a few times for help and while the team was polite and tried to assist, often I felt like I was expected to already know a lot about the software. It wasn’t a total no-help situation but definitely, I had to spend a good chunk of time figuring out stuff on my own after the calls. Sometimes I thought, maybe a more guided approach or clearer documentation would prevent so many back-and-forths. Still, I guess this kind of learning curve comes with new software, and the priority assistance was decent enough for critical issues. But yeah, I mostly went through a lot solo.