Support was okay but lacked warmth compared to previous experiences
From my experience with other platforms, I expected a more personable level of telephonic support, but here it felt quite routine and impersonal. While the support team was professional and eventually resolved some of my queries about the dialer and database features, the overall communication lacked warmth I've grown accustomed to. The automatic updates happened on schedule, which was fine, yet I sometimes struggled to get clear, straightforward answers when I called for assistance. The sign-up and invoicing processes were manageable, but without the kind of supportive dialogue I found helpful in the past. I will grant that the prioritization of issues was decent, with urgent matters addressed promptly, but the lack of a more engaging approach made the experience feel somewhat transactional rather than truly supportive. This aspect stood out compared to what I have encountered before, leaving me somewhat disappointed despite the functional service.