2 out of 52 of 5Unverified experienceSupport and communication
Support was okay but lacked speed and got repetitive
I found the support to be generally polite but a bit slow at times which was frustrating. There was often waiting involved before I could speak with someone on the phone or get an email response, and sometimes I had to explain my issue multiple times to different agents. The repeated explanations during the support calls led to longer resolution times. On the positive side, the dialer and database features worked as expected, requiring minimal fixes. However, the onboarding process could have been smoother if the invoicing and payment steps were clearer to avoid confusion. In summary, the main thing missing was a quick and efficient way to get assistance without repeating myself multiple times.