Support was okay but lacked some urgency
The responsiveness of the support team was generally acceptable but not outstanding. When I reached out for help with some glitches in the dialer and database integration, it took a bit longer than I expected to get detailed answers. The telephonic assistance was helpful in theory but sometimes the wait times were longer than I would have liked, which slowed down my workflow. On the plus side, when they did respond, they were clear and professional. However, what was really missing was quick follow-up after initial contact; issues sometimes needed repeated explanations. The invoicing and payment process was smooth and timely, which made part of the experience less stressful. Overall, the communication gave me what I needed but could definitely improve on speed and proactivity to make the experience much better.