Support was okay but lacked proactive follow-up
The support team was fairly quick to respond initially whenever I reached out for help. However, after raising a few issues, it seemed like follow-ups from their side were almost non-existent. I had to keep prompting them several times to get updates or solutions, which was quite tiring. While the telephonic help was polite, the overall responsiveness declined as the days passed. Some questions remained partly unresolved because of this lag. The database feature worked well most of the time, though. I appreciated the clear billing process and the automatic updates were implemented without much fuss. It just felt like the communication could have been more continuous instead of patchy. It’s not that the support was bad, but definitely not as proactive as I expected. I hope they improve on this aspect in future interactions.