Support was okay but lacked a bit of ongoing clarity
So, I've been using the WFHI platform for a while now and I guess the support experience was a bit mixed for me. Initially, there was decent help with setting things up — dialer configuration and database integration were explained well through the onboarding. But as I used it daily, I found that some common issues that popped up needed me to reach out to support multiple times. The telephonic support was polite and professional, but sometimes the answers felt more like one-off fixes instead of offering long-term solutions or tips to avoid the same problem again. Also, after certain automatic updates, I wasn’t immediately sure what changed or how it impacted my workflow until I tried everything out. A note or detailed changelog would have helped. The payment and invoicing process was smooth and consistent, which I appreciated. Overall, I liked the support's availability and helpfulness at first, but for ongoing use, I felt it was missing deeper guidance or proactive communication.