Support was okay but involved quite a bit of waiting
I reached out to WFHI support a few times when I ran into issues with the calling tools and the database access. The process was a mixed bag. Initially, I had to explain my problem repeatedly because I wasn’t always connected to the same person, which felt a bit frustrating and slow. Waiting times on the phone were mixed; sometimes it was brisk, other times prolonged especially during peak hours. However, once the right support staff took over, they dealt with the issues competently. The updates on ticket progress were somewhat inconsistent, leading me to call again to check the status. Payment and invoice related queries were resolved faster though, with clear instructions. Honestly, the communication wasn’t perfect and a bit repetitive, but not terrible either. The overall verdict is that support does get you where you need to go but expect to spend some time on repeated explanations and waiting on calls. It’s functional enough but leaves room for improvement in both speed and consistency.