Support was okay but involved more repetition than expected
During my initial setup phase with WFHI, I had to contact telephonic support multiple times, usually related to configuring the calling tools and understanding the latest automatic updates. While the support staff were polite, I found myself having to repeat the same details several times as calls were sometimes transferred between different representatives. This added to the overall waiting time and caused some frustration. On the positive side, the invoicing and payment process was quite efficient, and the training modules themselves were detailed enough to reduce the need for continuous assistance after the first week. The database feature integrated well with my workflow, and once set up, I could manage remote contacts smoothly. Considering these points, I’m not sure if I would call support again so frequently, but I might reach out for priority assistance if a particular technical issue arises. The platform itself offers good potential, but the support experience did make onboarding a little less smooth than anticipated.