Support was okay but I wish they offered more confidence
While using the software over the weeks, I found the telephonic support approachable but in the end, there were times I felt a bit uncertain about some of the deeper software features. The billing and invoicing processes were manageable and clear until the end, which helped keep my focus on daily work instead of administration. The automatic updates rarely caused problems, which was a relief. However, when it came to clarifying some of the more complex database queries or dialing features, I sometimes felt the support responses weren’t thorough enough to really settle my doubts. The working tools themselves were solid overall, but the gaps in communication occasionally left me wondering if I fully understood how to optimize them. I didn’t expect instant mastery, but a bit more detailed help would have built more confidence. Also, the support hours didn’t always sync well with my schedule which sometimes delayed answers. So my feeling after all this is that the basics are covered well by support, but I was hoping for a bit more depth and reassurance to truly feel comfortable using every aspect efficiently.