2 out of 52 of 5Verified customerSupport and communication
Support was okay but I still felt unsure
I called their support a few times during the first week of using the software, trying to get clarity on some features of the dialer and the automatic updates. While the representatives were polite and gave standard answers, I felt something was missing — more detailed guidance or confidence boosting. Every time I hung up, I still wasn’t sure if I was doing things right or if I fully understood the workflow. The telephonic support didn’t really boost my confidence much even though it was available. I think they could add more specific, step-by-step instructions or be more proactive in explaining updates so users don’t feel lost or hesitant to try new features.