Support was okay, but I mostly figured it out myself
Honestly, if I had to explain WFHI support to a friend, I'd say it's decent but not super hands-on. There was this one time when I got stuck setting up the dialer for a new campaign, so I gave their helpline a call. The agent guided me through the first steps clearly enough, which helped. Apart from that instance, most of the time, I found myself navigating the dashboard and features just by trial and error. There’s decent documentation online, but it's not very detailed and sometimes vague. The email support replies were polite but came after a delay. So, for quick questions, I mostly had to rely on my own patience and repeated tries to figure things out. I'd say the support is there, but you can't expect them to do all the heavy lifting. If you’re comfortable exploring a bit yourself, their communication is sufficient. Otherwise, some moments might feel a bit slow or unsupported.